Test Coordinator

remea Home Care Services is a nationally accredited home care provider that has been operating since 2002. We deliver in-home support services allowing our clients to remain in their home as independently as possible, while offering choice, flexibility and control.

What you will do as a Service Coordinator:

• Service Development: Ongoing consumer assessment and development & review of care plans in consultation with clients and key stakeholders.

• Manage Relationships: Liaison with roster coordinators, case advisers/managers, accounts and any relevant external parties

• Client Engagement: Receiving referrals and assessment of clients care needs

• Service Coordination: Coordinate the provision of quality person-centred care according to the client’s needs, service/ care plans, funding available, and relevant policies and procedure. 

• Be Flexible: as a client-directed service at times you will need to respond. Out of hours work may be required on a rotational basis to ensure a flexible response to client needs and after-hours phone service

• Be a Team Player: Actively engage in workplace activities that are designed to improve the work environment and service to clients.

• Be Accountable: Work within the culture and policy framework of the business utilising all enterprise systems to deliver ‘best’ client outcomes.

What will tick our boxes?
• Excellent customer service skills with exceptional verbal and written communication skills.   

• Ability to speak a second language, ideally Greek.

• Ability to multitask with strong attention to detail while keeping calm and focused. 

•  Be passionate and dedicated to delivering excellent customer support services. 

•  Self-motivated and organised. 

•  Excellent time management skills. 

•  Case Management/Co-ordination experience within either aged carer or disability. 

•   Experience using CRM, billing, scheduling systems. 

•   NSW Working with Children Check (Required)

•   NSW Criminal Record Check (Required)

•   NSW Drivers Licence (Required)

What will surprise us?
• Diploma
• Multilingual

To apply – Please apply through this site. You will need to attach a copy of your current resume and cover letter outlining your suitability for this position.